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Search results for “guest journey”
Loyalty: play your points right
12/18/2018
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5:39:18 PM
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Travel buyers can make corporate and leisure loyalty programmes work for them, and with careful planning enhance duty-of-care, traveller wellbeing and staff retention – and even save a bit of cash along the way.
Understanding Etihad’s agile transformation journey
10/29/2018
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6:14:58 PM
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Etihad Aviation Group’s Tristan Thomas explains what sort of foundational capabilities are being set up in retailing and e-commerce and what specifically is being done for China.
Engaging guests post a booking is done - how to excel in this arena?
09/10/2018
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10:17:17 AM
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Hotels lack ways to communicate their offerings – what services, amenities they have, what promotions they are running etc. and how to best share the same depending upon what the guest is likely to be looking for.
Airbnb counting on a blend of autonomy + global innovation in China
09/30/2018
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9:28:28 PM
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Airbnb is relying on razor-sharp product development backed by over 100 Chinese specialists and quality assessment of its listings to strengthen its operations in China, according to Airbnb’s Nathan Blecharczyk. The team has also interacted with China’s design community, meeting specialists from Didi Chuxing, Baidu etc. in the past year or so.
Finalists of 2018 China Travel Innovation Award revealed
08/14/2018
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9:03:59 AM
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The finalists will present their innovative products or solutions on trip planning, digital innovation models, train ticketing, intelligent hotel solutions, AI-powered interaction or dynamic packaging technologies.
Redefining space with full-stack hospitality tech - how is OYO doing it?
07/02/2018
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9:51:32 AM
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The blend of technology, leveraging virtually every living space available in a destination, space design etc. is shaping up new ways of how and where one stays while travelling.
Hotel accommodation is not just a "stay" product, view it as "space" to do things
06/27/2018
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3:28:47 PM
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Hotels need to incorporate facets such as "play", "socialize", "work" etc. of one's lifestyle in addition to the "stay" service that properties deliver, asserts David Sun, General Manager, BTG Homeinns Hotels Group.
A fascinating tussle brews for outbound hotel distribution pie in China
07/13/2018
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8:03:20 AM
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The battle to target a bigger pie of the outbound business featuring travelers from lower-tier cities in China is getting intense.
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